Frequently Asked Questions
Why do I need a ballet cross training program?
Ballet dancers need both strength and length in their muscles multiple ranges of movement patterns. In order for those muscles to not over or under develop in a certain pattern of movement, it is ESSENTIAL to cross train for the most optinal dance performance.
If I enroll in the Platform, does it automatically renew after one year?
The only membership that automatically renews is the monthly membership. If you wish to cancel your monthly, please go onto your Wix app and see account details and cancel your plan. If you have trouble finding it, please email email@example.com 1 week before your billing cycle ends to ensure your account does not get charged for the next month.
I'm having trouble loading content on the platform
Try some of these tips when having problem loading pages
Where do I find my cross-training exercises?
Click on member login > click on cross-training platform > then look for the icon that says cross-training exercises.
How do I change the email I registered with?
I have medical issues, can I start this ballet program?
If you have any medical issues that impair your ability to physically move or cause you chronic pain, you must provide Veronica K Ballet documentation from a licensed physician stating you are clear to dance or perform ballet exercises prior to admission to program. This is for your own safety and the safety of your trainer, Veronica K.
How much space do I need for this program?
Veronica K accommodates for small areas! We understand you may not be able to practice in large studio so we'll do our best to make sure you can have fun and dance safely in the space you have.
Do I need to buy a ton of equipment to dance with you?
Nope! All you need is a chair to act as your barre really! Some of our fitness classes may require a mat or beach towel for comfort.
I lost my password, help!
Sadly, Veronica K Ballet and instructors are not responsible nor can access what your former password is. You may use the password reset option. Please check spam folder for the emails. However, many have had trouble with this feature and Wix developers are working to fix the problem.
What timezone is everything in?
All classes are listed in Eastern Standard Timezone USA. When scheduling private lessons, you'll have the option to change the timezone on the page to your local time to help you schedule more efficiently.
How do I login to my membership?
Simple! Look for the pink button that says "member login" at the top of the page. Login with your username and password here.
I made an account but, I can't find the confirmation email
Please check your spam folder. Often times this email falls in there. Sometimes it can take up to 30 minutes for a new account member to receive their confirmation email. Unfortunately, we have no control over the speed of this email due to website servers and activation of Wix Bots. We apologize for the inconvenience and ask you to kindly wait until you receive your email so you can complete the purchase process and get your membership!
I lost my username and password
Please understand that VKB and instructors hold no responsibility to keep track of your username and password. If you have lost both, please contact us at firstname.lastname@example.org with a copy of your receipt to prove you have purchased a plan.
I never got a receipt or Zoom link
Please check your spam folder. Links and receipts are sent out automatically after any purchase has been made. I suggest holding onto your receipts in order to prove that you've purchased a package in case something happens technical error wise.
Emergencies/Illness/Loss of Job
If you become severely sick, injured, or unemployed please contact us and we'll make appropriate arrangements for you to be best served.
I lost my Zoom link or didn't get one
You can easily obtain access to your Zoom link by going into your "my bookings" page on the website or Wix app.
How can I change the email I registered with?
While we cannot change your email that you login with, you can change the email you receive the alerts for your appointments and anything regarded to your account with. The email you registered with is your username permanently. If you registered with the wrong email, you will not receive a confirmation email or be able to progress further with any steps in setting up your membership. Please pay attention that your email is without typos upon opening your account.
Can I schedule a private lesson with Veronica?
Unfortunatelty, due to having a small child Veronica is unable to give private lessons at this point in time. Future privates may be opened as able to with her child.
How do I cancel my subscription?
Click your name in the login area of the upper right hand corner, scroll down to subscriptions, and there you'll be able to access your subscriptions and cancel or modfiy anything you're subscribed to.
What ages can register for classes?
Anyone 18 and older.
Am I too old to start ballet now?
Adult ballet is becoming more and more popular not just as a form of exercise but, to just simply enjoy the art!
I purchased a live class admission but, can't make it
You can email us at email@example.com 24 hours before your class begins and we'll give you a special access code to enter into the next class with credit to compensate your purchase.
When do live classes get held?
Whenever Veronica is able to teach them with adequate child care. Please see schedule for her list of scheduled classes!
Live class got cancelled by the instructor, WHY?!
Veronica is a full time mama to a beautiful infant boy. Because of this, she must take care of her infant in times of emergency and sickness. While she has caregivers, they are limited and can only help so much. Please understand that classes may be cancelled in order to care for her child. In situations where drop in classes were purchased at $10 a class rate, persons will be refunded. Memberships should NOT be purchased solely based on attending a live class. This platform is designed for the member to take class on demand and follow along courses that have been recorded with in depth instructions!
Veronica only takes private lessons by appointment. Payment MUST be received 24 hours at the latest before your appointment. If you forget or fail to pay at that time, your lesson will be canceled. This applies to even the closest of friends and family.
I only used my account half a month and then cancelled it, where's my refund?
Unforunately, we do not do pro-rated credits/refunds or bill you based on how much you use your on demand, live, or cross-training access. These plans are billed monthly in a cycle specific to you. If you cancel one of your plans, you'll have the rest of the month to use your access and then the account will close when your billing cycle ends.
Purchase cross-training platform but, didn't know what I was getting
If you contact us within the week you have purchased the platform and just made an honest mistake, we'll switch your access to to the unlimited on demand option! However, you'll only be credited to the amount you paid for your cross-training platform access and will have to pay any additional fees to pay the appropriate amount for the correct services if there is a price difference.