Frequently Asked Questions
Why do I need a ballet cross training program?
Ballet dancers need both strength and length in their muscles multiple ranges of movement patterns. In order for those muscles to not over or under develop in a certain pattern of movement, it is ESSENTIAL to cross train for the most optinal dance performance.
What is in the Cross-Training Platform?
It is a library of cross training exercises and classes specific to ballet training and conditioning. These pre-recorded exercises and stretches are led by Veronica K. These exercises and stretches have been researched and supported by evidence to improve ballet technique while decreasing chance of injury.
If I enroll in the Platform, does it automatically renew after one year?
The only membership that automatically renews is the monthly membership. If you wish to cancel your monthly, please go onto your Wix app and see account details and cancel your plan. If you have trouble finding it, please email firstname.lastname@example.org 1 week before your billing cycle ends to ensure your account does not get charged for the next month.
I always forget to come to live class, can I get a refund for my Premium Membership?
No, there's no refunds for not attending class or for 1 year memberships since class can always be accessed on the platform and you still have the capability to receive feedback from Veronica anytime on the platform by submitting videos!
I'm having trouble loading content on the platform
Try some of these tips when having problem loading pages
Where do I find my cross-training exercises?
Click on member login > click on cross-training platform > then look for the icon that says cross-training exercises.
Where can I find the stretches in the cross-training platform?
Where can I find a guide to help with my pain I'm experiencing.
Inside the main menu of the platform!
Where can I find breakdowns of specific ballet steps?
In the cross-training platform on the main menu page.
How do I change the email I registered with?
Does the cross-training platform in include on demand classes?
Yes! It's all in the class library page on the main menu of member's zone
I have medical issues, can I start this ballet program?
If you have any medical issues that impair your ability to physically move or cause you chronic pain, you must provide Veronica K Ballet documentation from a licensed physician stating you are clear to dance or perform ballet exercises prior to admission to program. This is for your own safety and the safety of your trainer, Veronica K.
How much space do I need for this program?
Veronica K accommodates for small areas! We understand you may not be able to practice in large studio so we'll do our best to make sure you can have fun and dance safely in the space you have.
Do I need to buy a ton of equipment to dance with you?
Nope! All you need is a chair to act as your barre really! Some of our fitness classes may require a mat or beach towel for comfort.
I lost my password, help!
Sadly, Veronica K Ballet and instructors are not responsible nor can access what your former password is. You may use the password reset option. Please check spam folder for the emails. However, many have had trouble with this feature and Wix developers are working to fix the problem.
What timezone is everything in?
All classes are listed in Eastern Standard Timezone USA. When scheduling private lessons, you'll have the option to change the timezone on the page to your local time to help you schedule more efficiently.
How do I login to my membership?
Simple! Look for the pink button that says "member login" at the top of the page. Login with your username and password here.
I made an account but, I can't find the confirmation email
Please check your spam folder. Often times this email falls in there. Sometimes it can take up to 30 minutes for a new account member to receive their confirmation email. Unfortunately, we have no control over the speed of this email due to website servers and activation of Wix Bots. We apologize for the inconvenience and ask you to kindly wait until you receive your email so you can complete the purchase process and get your membership!
I lost my username and password
Please understand that VKB and instructors hold no responsibility to keep track of your username and password. If you have lost both, please contact us at email@example.com with a copy of your receipt to prove you have purchased a plan.
I never got a receipt or Zoom link
Please check your spam folder. Links and receipts are sent out automatically after any purchase has been made. I suggest holding onto your receipts in order to prove that you've purchased a package in case something happens technical error wise.
Emergencies/Illness/Loss of Job
If you become severely sick, injured, or unemployed please contact us and we'll make appropriate arrangements for you to be best served.
I lost my Zoom link or didn't get one
You can easily obtain access to your Zoom link by going into your "my bookings" page on the website or Wix app.
How can I change the email I registered with?
While we cannot change your email that you login with, you can change the email you receive the alerts for your appointments and anything regarded to your account with. The email you registered with is your username permanently. If you registered with the wrong email, you will not receive a confirmation email or be able to progress further with any steps in setting up your membership. Please pay attention that your email is without typos upon opening your account.
Can I schedule a private lesson with Veronica?
Unfortunatelty, due to having a small child Veronica is unable to give private lessons at this point in time. Future privates may be opened as able to with her child.
How do I cancel my subscription?
Click your name in the login area of the upper right hand corner, scroll down to subscriptions, and there you'll be able to access your subscriptions and cancel or modfiy anything you're subscribed to.
On Demand Classes
How do I access the on demand classes?
Login to your membership by clicking the login button in the top right corner of the homepage. You then can click "members zone" link at the top of the page and it will take you to the main menu.
How often are classes uploaded to this section?
They are uploaded once a week.
How can I download these classes?
You cannot. We only provide hosting services for these videos due to being copyright of Veronica K Ballet and instructors. Downloads are not available any longer. On demand classes can be viewed in your membership page for the duration of your purchased plan.
Are on demand classes still on Google Classroom?
No, we now upload on demand classes to the membership section of the platform under class library
How do I change the email address on my account?
When do the classes get uploaded to the on demand section?
Each week a class will be uploaded in the class library section. It may take between 3-4 days to edit the class and be uploaded to the platform. Please be patient with production time!
Where are all the uploads?
In the class library
What ages can register for classes?
Anyone 18 and older.
Am I too old to start ballet now?
Adult ballet is becoming more and more popular not just as a form of exercise but, to just simply enjoy the art!
Do live single class purchases include on demand recordings?
No, they do not. You're only paying for the single class live when you purchase this option. Unlimited on demand and live hybrid plan will include both! See plans here www.veronicakballet.com/signup/
I purchased a live class admission but, can't make it
You can email us at firstname.lastname@example.org 24 hours before your class begins and we'll give you a special access code to enter into the next class with credit to compensate your purchase.
I purchased live but, I can't make some of the classes, can I have recordings?
Unfortunately, if you purchased live class this is specifically a live class only purchase. If you'd like to access the on demand classes you'll be able to purchase the on demand access for your course here: www.veronicakballet.com/signup/
I paid for mega trainer and I missed a lot of live classes, can I be refunded or credited?
If you are on the mega ballet trainer or live/on demand class monthly packages and have missed multiple classes we unfortuantely cannot credit you during those months. If you know youl'll be missing classes and don't want to be billed as much, simply drop your plan down to the cross-training package and you'll have access to the platform and all the on demand classes.
I only used my account half a month and then cancelled it, where's my refund?
Unforunately, we do not do pro-rated credits/refunds or bill you based on how much you use your on demand, live, or cross-training access. These plans are billed monthly in a cycle specific to you. If you cancel one of your plans, you'll have the rest of the month to use your access and then the account will close when your billing cycle ends.
I have specific questions about live or on demand refunds
Please check the header "live" or "on demand" in this section of FAQ's for more guidance here.
Purchase cross-training platform but, didn't know what I was getting
If you contact us within the week you have purchased the platform and just made an honest mistake, we'll switch your access to to the unlimited on demand option! However, you'll only be credited to the amount you paid for your cross-training platform access and will have to pay any additional fees to pay the appropriate amount for the correct services if there is a price difference.