Frequently Asked Questions
Why do I need a ballet cross training program?
Ballet dancers need both strength and length in their muscles multiple ranges of movement patterns. In order for those muscles to not over or under develop in a certain pattern of movement, it is ESSENTIAL to cross train for the most optinal dance performance.
If I miss a group class and I'm a Premium Member, how can I see it?
In the Premium Platform, all weekly Zoom classes are uploaded to the "On Demand" ballet class section. This way, if you live in a different timezone or cannot make it to class that day, then you can watch and participate on your own time!
What level of ballet dancer is the Premium Platform for?
Do I get free private lessons with the Premium Platform?
You can EARN THEM!
I want to be a Premium member but, I can't attend weekly class
Good news! Classes are posted after held on the platform for you to playback anytime you wish! You can even send Veronica videos of yourself taking class and then she'll send you an entire document back with corrections and suggestions on which stretches or exercises you can perform to make you a better dancer!
What is in the Cross-Training Platform?
It is a library of cross training exercises specific to ballet training and conditioning. These pre-recorded exercises and stretches are led by Veronica K. These exercises and stretches have been researched and supported by evidence to improve ballet technique while decreasing chance of injury.
If I enroll in the Platform, does it automatically renew after one year?
The only membership that automatically renews is the monthly membership. If you wish to cancel your monthly, please go onto your Wix app and see account details and cancel your plan. If you have trouble finding it, please email firstname.lastname@example.org 1 week before your billing cycle ends to ensure your account does not get charged for the next month.
I always forget to come to live class, can I get a refund for my Premium Membership?
No, there's no refunds for not attending class or for 1 year memberships since class can always be accessed on the platform and you still have the capability to receive feedback from Veronica anytime on the platform by submitting videos!
I'm having trouble loading content on the platform
Try some of these tips when having problem loading pages
Where do I find my cross-training exercises?
Click on member login > click on cross-training platform > then look for the icon that says cross-training exercises.
Where can I find the stretches in the cross-training platform?
Where can I find a guide to help with my pain I'm experiencing.
Inside the main menu of the platform!
Where can I find breakdowns of specific ballet steps?
In the cross-training platform on the main menu page.
How do I change the email I registered with?
Does the cross-training platform in include on demand classes?
The platform only includes on demand cross-training for ballet classes but, not technique classes. Cross-training classes are held each Friday at 10 AM est timezone but, not during Veronica's maternity leave (date of delivery through June).
I have medical issues, can I start this ballet program?
If you have any medical issues that impair your ability to physically move or cause you chronic pain, you must provide Veronica K Ballet documentation from a licensed physician stating you are clear to dance or perform ballet exercises prior to admission to program. This is for your own safety and the safety of your trainer, Veronica K.
How much space do I need for this program?
Veronica K accommodates for small areas. All exercises can easily be performed from the comfort of your home or studio if you desire. She does however recommend if you're on carpet, get a dance board of some sort. This not only makes it easier to have good ballet technique but, ensures you don't increase your risk of rolling your ankle on carpet.
Do I need to buy a ton of equipment to dance with you?
Nope! All you need is a chair to act as your barre really! Some of our fitness classes may require a mat or beach towel for comfort.
I lost my password, help!
Sadly, Veronica K Ballet and instructors are not responsible nor can access what your former password is. You may use the password reset option. Please check spam folder for the emails. However, many have had trouble with this feature and Wix developers are working to fix the problem.
What timezone is everything in?
All classes are listed in Eastern Standard Timezone USA. When scheduling private lessons, you'll have the option to change the timezone on the page to your local time to help you schedule more efficiently.
How do I login to my cross-training platform membership?
Simple! Look for the pink button that says "member login" at the top of the page. Login with your username and password here.
I made an account but, I can't find the confirmation email
Please check your spam folder. Often times this email falls in there. Sometimes it can take up to 30 minutes for a new account member to receive their confirmation email. Unfortunately, we have no control over the speed of this email due to website servers and activation of Wix Bots. We apologize for the inconvenience and ask you to kindly wait until you receive your email so you can complete the purchase process and get your membership!
I lost my username and password
Please understand that VKB and instructors hold no responsibility to keep track of your username and password. If you have lost both, please contact us at email@example.com with a copy of your receipt to prove you have purchased a plan.
I never got a receipt or Zoom link
Please check your spam folder. Links and receipts are sent out automatically after any purchase has been made. I suggest holding onto your receipts in order to prove that you've purchased a package in case something happens technical error wise.
Emergencies/Illness/Loss of Job
If you become severely sick, injured, or unemployed please contact us and we'll make appropriate arrangements for you to be best served.
How do I reschedule my lesson or see what I have booked?
1. Click login bar at the top right hand corner of web browser or click 3 black lines on the mobile version of website in right hand corner.
I lost my Zoom link or didn't get one
You can easily obtain access to your Zoom link by going into your "my bookings" page on the website or Wix app.
How can I change the email I registered with?
While we cannot change your email that you login with, you can change the email you receive the alerts for your appointments and anything regarded to your account with. The email you registered with is your username permanently. If you registered with the wrong email, you will not receive a confirmation email or be able to progress further with any steps in setting up your membership. Please pay attention that your email is without typos upon opening your account.
What happens with Veronica's maternity leave?
Veronica will be on maternity leave from date of delivery until approximately June 1. Any sessions privately booked at this time you'll have the option for a reschedule with Jasmine or cancel with future account credit.
Does on demand unlimited package include cross-training?
No, on demand packages whether it be single subject purchase or unlimited packages do not include cross-training platform.
How old do I have to be to take your private lessons?
Veronica K will give private online ballet lessons to anyone of 15 years of age and older with appropriate parental permission.
What do I need for a private session?
Leotard, tights or biker shorts, and resistance bands are the recommended items for your private lessons!
What if I'm late to my private because my internet won't connect?
Please message Veronica immediately if you are having trouble connecting. If you are more than 15 minutes late, we'll have to reschedule the appointment due to others following and you will not receive your full class.
What happens when Veronica goes on maternity leave?
Jasmine will be covering all private lessons held in monthly cross-training + packages. Single purchas private lessons will have the option for future credit when Veronica returns from her leave (if already paid and scheduled) or participating with Ms Jasmine.
Can I have my cell phone during privates?
If you are expecting a call, work related or personal it is completely understandable to excuse yourself from your private lesson to take your phone call. Note that time taken from your private to answer phone calls cannot be extended over due to appointments following your own.
What's the reschedule/cancellation policy?
Rescheduling is defined as keeping credit for your session and performing it at another date/time.
On Demand Classes
How do I access the on demand classes?
If you purchased an on demand class before May 1st, 2021 your on demand class will be located on Google Drive. Following your purchase you would have received a download including the link to Google Classroom. If you lost the link, pleae email firstname.lastname@example.org and we'll provide you a new classroom link.
How often are classes uploaded to this section?
They are uploaded once a week. Each class has its own duration. Some are 6 weeks long and others last an entire semester. Keep looking at the live schedule to see what to expect in the form of uploads for the week www.veronicakballet.com/classes/
How can I download these classes?
You cannot. We only provide hosting services for these videos due to being copyright of Veronica K Ballet and instructors. Downloads are not available any longer. On demand classes can be viewed in your membership page for the duration of your purchased plan.
I only want to take one course on demand, can I still do that?
Yes! You just have to go to this page www.veronicakballet.com/signup/ and then scroll to the class you want. Some classes like technique classes are held monthly and never stop uploading. You can purchase one of these classes for $12 a month and cancel anytime.
Are on demand classes still on Google Classroom?
No, we now upload on demand classes to the membership section of the platform. You just need to login by clicking the pink bar at the top of the page, this will take you to the page with the on demand class button option.
I want to buy my class today but, I can't start until next week
Just choose whatever day you want to start from the custom start date menu!
I bought on demand class but, didn't realize it expired! Help!
When you purchase on demand access, you're asked what date you'd like to start. Up in the corner it says "custom start date." This allows you to control when the plan starts and expires to you can use it during a time when you're able to!
How do I change the email address on my account?
When do the classes get uploaded to the on demand section?
Each week classes will be uploaded on Tuesday and Friday after the live class has been held.
Where are all the uploads?
Each semester is divided into a single channel on the class subject page.
What ages can register for classes?
Anyone 18 and older. Though if you have a minor who would like to work privately with one of our lovely instructors we do offer private lessons to those under the age of 18.
Am I too old to start ballet now?
Adult ballet is becoming more and more popular not just as a form of exercise but, to just simply enjoy the art!
Do live single class purchases include on demand recordings?
No, they do not. You're only paying for the single class live when you purchase this option. Unlimited on demand and live hybrid plan will include both! See plans here www.veronicakballet.com/signup/
I purchased live unlimited can I cancel anytime?
Yes, you can cancel this anytime you want with no penalty to you. Your billing will cease following cancellation and you will have the remainder of your month to use the membership as you please. No refunds or pro-rates are applied to this type of membership.
Do you have drop in classes?
No we do not in order to keep class sizes small and effective for paid members
Are cross-training Friday classes included in the unlimited membership?
No, the classes included in the live class unlimited membership will be placed on this page for you to view the schedule www.veronicakballet.com/classes/
I purchased a live class but, I want on demand option too, what should I do?
If you have already purchased a live class and want the option to take the classes on demand you'll simply have to purchase a separate on demand package for that specific course. We no longer include on demand downloads in our packages and only allow 3-4 month access to on demand recordings through the plans.
I purchased live but, I can't make some of the classes, can I have recordings?
Unfortunately, if you purchased live class this is specifically a live class only purchase. If you'd like to access the on demand classes you'll be able to purchase the on demand access for your course here: www.veronicakballet.com/signup/
I missed a lot of live classes, can I be refunded or credited?
If you have multiple missed live classes due to medical or emergency situations such as family death, illness, loss of job, etc. Please contact us at email@example.com
Do I get a refund if I cancel my private lesson?
If you cancel your private lesson within the 24 hours before time window you will receive a credit for future use on any private lesson or group class! You must cancel by emailing firstname.lastname@example.org to acknoledge credits and have them recorded your account. Please do not simply just hit the CANCEL button.
I only used my account half a month and then cancelled it, where's my refund?
Unforunately, we do not do pro-rated credits/refunds or bill you based on how much you use your on demand, live, or cross-training access. These plans are billed monthly in a cycle specific to you. If you cancel one of your plans, you'll have the rest of the month to use your access and then the account will close when your billing cycle ends.
I purchased a single class on demand and started the date for today but, I won't be able to start classses until next week. It says my class expires in 4 months! Help!
All classes on the on demand single class purchase will expire 3 to 4 months when the "semester" of classes is over. This allows the dancer to choose their start date when they want and begin access at that start date. At this time, when access is opened you'll have 3-4 months (based on the course) to complete a single semester of classes.
I have specific questions about live or on demand refunds
Please check the header "live" or "on demand" in this section of FAQ's for more guidance here.
Purchase cross-training platform but, didn't know what I was getting
"I was confused when purchasing cross-training platform and thought it was on demand classes."