top of page

Trouble loading videos? Watch this video for tips!

Year membership privates

The included private lesson (value $70 for 1 hr session), is included now at no additional cost to you. The private lesson must be redeemed within the calendar year the year membership is active. If you fail to use your credit, it is not refunded or rolled over to the next year. Unused private lessons CAN be rolled to the next calendar year IF member renews year plan. You may only roll over a private lesson 1x and is ONLY for active memberships. If you let your year plan expire and do not renew, you may not be refunded for private or rolled over. 

Technical issues:

Unfortunately, because technical issues are often out of our control it can impede your lesson. Zoom often updates and has its errors and glitches. If Zoom is updating or you're having trouble connecting that will result in you being late- please email me asap so I know you're in the process of signing on. The 15 min late policy still applies so if the lesson is delayed by 15 min or greater, then your lesson will be rescheduled no penalty to you with proper communication to me. Internet may drop, Zoom may glitch, we may encounter video lag- these are all possibilities that come with online coaching. Please be understanding we cannot run your lesson overtime to compensate. 

What do we do in a private lesson?

In your first private lesson, Veronica will perform a ballet movement or dance movement analysis. This takes about 45 minutes. She will deep dive into your weak or at need areas and help guide you where to work in the platform or in your dance training. Please be dressed to move in sports or dance wear that you are able to see your entire body. Dancers must be fully covered with no private parts showing. Any provocative or sexual wear will result in a cancelled lesson.

I signed up & paid full price but, then you had a sale...

At the time of sign up, you are agreeing to pay that price stated on the package. Monthly memberships may be cancelled & re-opened at a sale price but, not refunded for the period they were not enrolled during a promotional period. 

Year members are agreeing to pay the full retail value of the price if purchased outside a promotional period. Members cannot get refunded for the difference if they join before/after a sale ends. In order to take advantage of sale prices, you must join during that promotional period. You may post-date the start of your account and pay at time of sale to take advantage of sale price. For example; you buy at Black Friday but, you don't want your year membership to start until Jan 1. Your membership will then not begin until Jan 1st with that selection on your plan start date. 

Merch Problems:

Due to the custom nature of my products, we cannot accept returns on customer error due to sizing, change of address, or mistakes on purchase variants. 

We will however cover: Items that arrive damaged, poor printing quality, poor quality of product, or lost purchase in the mail. In these scenarios, please contact me via email with photos of problem. You will be eligible for either a refund or replacement of same exact item and same size. 

If you need help with sizing, please check size chart or contact me. I have tried a good amount of the products myself to ensure they are quality. veronicakplatform@gmail.com 

Private Lesson Checklist:

1. I am dressed appropriately to move (does not need to be leotard and tights). 

2. My camera is set up in a place where Veronica can fully see my body with appropriate lighting 

3. I have a chair or barre nearby if needed 

4. I have any exercise devices such as resistance bands, stability ball, or weights nearby if needed

5. I have a strong and working internet connection to my best ability 

6. I have no loud noises going on in the background such as multiple people or outdoor environment.

7. I have a safe surface to dance on such as wood, Marley, linoleum, or carpet that has been setup to be safe for dance.

8. I am not dancing around anything hazardous to my body or my health.

Platform isn't loading or loading slow help:

If the platform isn't loading or videos are acting up please follow these steps:

1. Log out 

2. Delete all browsing cookies 

3. Check internet connection is strong

-Then log back in 

4. Try another device if above fail to help 

OTHER TIPS:

-Firefox has been reported to work slowly with platform. Chrome, Edge, & Safari work better. 

-Make sure all other apps on device are closed and you're not streaming multiple videos at once 

-Make sure other users of internet in the house are not streaming, downloading, or playing video games that pull high capacity of internet 

-Reset your modem and router 

-Call internet provider and see if you've met your monthly data usage cap and they're slowing speeds down 

Or submit email Veronica  here: 

Please note that your personal device or internet connection may be impeding the speed or performance of the website. Please also note that Veronica alone works on this site and will get to your request as soon as possible. She has no employees so please be patient.

I forgot my password:

Please click the "reset password" or "forgot password" button next to login. Veronica does not store your passwords and cannot give you a password if you forgot it. Make sure to double check the email you registered with is the same one you are logging in with. I can't tell you how many times I have entered the wrong email on accident somewhere! lol.

Unenrolling in course vs. cancelling membership

If you're using the Fit App and click "unenroll in course" this does NOT cancel your membership. What this does is stop tracking progress in the course and removes you as a participant. It will NOT stop billing. 

If you wish to cancel your membership, you may do so at anytime hassle free by clicking here.

*NOTE: your billing cycle will allow you to have access until the end of cycle. Cancels mid/beginning of cycle do not result in a refund. This is the same as Netflix, Hulu, or any common streaming services. 

How do I become a member?

Please go to the page HERE and you will see the year and monthly membership options! Live weekly classes is included in all memberships.

How do I cancel my membership?

Please click HERE Veronica will NOT TAKE cancellation requests via email you must do it yourself. It is a time intensive process that is difficult for her but, can be easily done in two clicks by you.

Hitting the unenroll button in a course does NOT cancel your membership. It simply stops the course from progress tracking. 

Cancelation policy for privates READ

If you are not able to attend your scheduled private lesson, you must contact Veronica 24 hrs before session starts at veronicakplatform@gmail.com You will be eligible for credit that must be used within 30 days of your cancel. 

If you are sick, emergency, or unplanned disaster occurs, please alert Veronica as soon as possible.

 

If you are 15 minutes late or greater, this is considered an absence and Veronica will sign off and consider you a "no show." No show appointments will NOT receive credit. 

If you have internet troubles or storms, please let Veronica know asap. You may be eligible for a credit to your account. Repeat offenders with KNOWN connectivity issues may be declined for future visits and send a recording in place of the private lesson. Stable internet is required.

If you simply decide you no longer want to take your private lesson and do not plan on re-scheduling you are not eligible for a refund.

I have credit from a canceled lesson...

If you have canceled a private lesson and followed the 24 hour notice policy, you are eligible for a private lesson credit. This credit MUST be redeemed within 30 days of your original scheduled private. If Veronica has no spots available in 30 days, she will post credit at her discretion. You MUST contact and attempt to schedule with Veronica first before extensions are given. 

"I'm injured, can you rehab me?"

While Veronica used to practice rehab in the clinic, Veronica solely focuses on cross-training and injury prevention now. It is in her scope to help you correct compensations, weaknesses, and mechanical errors that could lead to injury or help ameliorate chronic pain caused by poor mechanics in dance. However, Veronica does not treat acute or chronic injuries. If you are in pain or have not been cleared for exercise by a medical professional, you are not advised to participate in this program or private trainings. Ultimately, it is your choice and your endeavor to participate in exercise or dance training is done at your own risk and liability. Veronica can not be held responsible for your choice to participate in dance training when not advised by a doctor. 

How do I take a private lesson?

Please click here and book your lesson. Veronica is limited with spots so book asap. Private lessons are first come first serve. They must be paid in full before lesson date by 24 hours at least. Cancels must be done 24 hrs in advance or no refunds.

I want a refund...

Veronica K Platform is full disclosure that there are no refunds for monthly or year platform memberships. When you sign up for a monthly membership, you can cancel ay anytime but, the membership will stay active until the end of the current billing cycle. Once the billing cycle is over, your membership will expire and you will no longer be charged. Forgetting to cancel or just wanting to be done with dance will not result in a refund. Year memberships are not automatically renewed but, if you decide in that year that you no longer want to train with us we do not offer refunds. Every Black Friday Veronica runs an extreme sale. This is the best time of year to book if you are on a budget and want to train with Veronica. Please remember, I'm a hard working mom who runs 100% of this business herself and I put a lot of time into filming, editing, coding, marketing, and providing valuable content that is evidence based for the dancers. Please respect that and do not come arguing with me over refunds because you are trying to get a free membership. Thank you for your respect and business.

bottom of page