POLICIES & TERMSOF SALE
Live Group Class Policies
Group classes referred to in this section apply to the semester classes.
If purchasing live classes at a single class rate, you understand that you're doing so for the entire semester. These classes are not pro-rated or refunded if you miss live class.
If you decide this class is not right for you for whatever reason, you have 1 week following the first class to submit for Veronica K Ballet credit, not a refund. You can use credits toward another class, cross-training platform, monthly membership, but, not private lessons or appointments.
If you are unsure of your placement, you will be placed in the best class at a lower level at first. If after 2 classes, you feel the class is not challenging enough and the instructor agrees, you will be promoted to the next appropriate level. It is also easier to move someone up than drop someone down if the level is too challenging. Please email firstname.lastname@example.org
Payment is due prior to session or semester beginning in full amount.
Instructors will begin classes on time unless emergency or technical issue. We all know situations like the internet not working happens. If you come late to class, no need to apologize and make a big deal, just dance when you can start! If you don't know the combination please wait until the next combination to start moving with us! There is no penalty for lateness, we just ask to be courteous of the classroom setting.
Cancellations by instructor:
If the instructor is unable to teach class and substitute cannot be provided, an additional live class will be held one week after the semester term ends to compensate for missed live class.
On Demand Class Policies
If a dancer purchases an on demand class and is unhappy with that class we're happy to credit your account and transfer you to another on demand or live class of equal or lesser value. We may also be able to apply this to a cross-training membership for a discount off full membership rate if the client so desires (i.e. if class cost $50 you'd get $50 off a membership).
Downloads are prohibited at this time due to copyright and sharing issues. These classes are property of Veronica K Ballet and Instructors.
Cancels of live classes:
Since these classes are taken from live recorded classes, if the live class is cancelled there will be no upload that specific week BUT, there will be a makeup upload when the live class is rescheduled at the end of the semester.
Conduct & Behavior
Classes are only availble for those 18+ years old. With that being said, we still like to maintain a professional environment with no swearing or inappropriate comments to the instructor or other class members.
Behavior prohibited includes: sexual remarks of any kind, wearing inappropriate/lack of clothing to class, racism or discrimination of any kind, violence, threats, or coming to class under the influence of drugs or alcohol.
Those who violate this will be dismissed without a refund.
Monthly memberships can be cancelled at anytime no penalty to the student. When your current month billing cycle is over, then your billing will stop. You'll have until the end of the current billing cycle after cancelling to enjoy your classes until it stops. Just like Netflix.
We do not pro-rate or refund monthly memberships.
Private Lesson Late Policy
If dancer is over 15 minutes late to session without giving instructor notice, your session will close out session and contact the dancer.
Dancers will still be charged for visit with no credit for rescheduling in this scenario. Extreme circumstances will be accounted for on an individual basis. If dancer logs in a few minutes late, that is okay, but, please understand we have other students throughout the day and must end her lesson at your scheduled end time due to other clients being booked afterwards. If you know you'll be late email email@example.com
Private Lesson Reschedule/Cancel
A rechedule is defined as getting credit for your booked appointment and re-scheduling the appointment at least 24 hours in advance to said appointment date if unable to attend.
To reschedule: Login to members area --> go to "my bookings" ---> click your appointment and choose a new date to hold the appointment. If unable to do this, please email firstname.lastname@example.org at least 24 hours before appointment time.
A cancellation is defined as forfeiture of credit & understanding that no refund will be received. This is something you do when you cannot attend an appointment & do not plan to reschedule.
Forfeiture of credit will also result if you try to reschedule your appointment less than 24 hours before appointment time.
If the re-schedule is due to an emergency/illness/traumatic injury and unable to give advance notice, Veronica will credit your account for a future session. You may reschedule 2x before you will have to forfeit credits. (Injuries, sickness, death, hospitilization, natural disasters, all fall in this category).
Dancers are REQUIRED to disclose all current or pre-existing painful areas or injuries. Failing to disclose this information puts the dancer and teacher both at risk. You must describe this as specific as possible. If VKB is unaware of pre-existing injuries we are unable to modify your plan to suit your needs. VKB is not held responsible for failure to comply with said terms. If you are not cleared for exercise by a medical professional you cannot participate in this program or private lessons.
Privacy & Confidentiality
Information between VKB and dancer will always be confidential. No pictures or postings mentioning a dancer's name will be posted unless dancer has given said permission.
Your email address, password, bank information, and personal contact information is never shared or sold to any other website or company. Information submitted in this page is only used for contact and business with Veronica K Ballet. Your phone number or contact information will never be sold to telemarketers or any other companies. All billing and contact from this company will have the name Veronica K Ballet on it. If it appears you're being billed from Wix directly this is not a result of Veronica K Ballet and is separately a charge associated with the company Wix itself not my business or my programs. No charges will result from this company unless specified with Veronica K Ballet name on it and purchased by customer with the intent of customer themselves.
Yearly Cross-training Memberships
If a dancer decides to terminate the subscription before the year is up for any other reason than chronic illness or injury, she is doing so with the understanding there will be no refunds or prorated credits. If you decide after 1 day this platform is not right for you, please contact email@example.com and we will credit your account for future use with technique classes.
Any cancels of memberships after will not receive credit or refunds as above stated. If you are unable to attend live Premium Class, you can playback class anytime at your leisure in the "class anytime" section. You are also allowed to send Veronica videos for technique feedback so you don't miss out on corrections in class! Good news, after one year we will NOT bill you. It is by your choice to sign up for the next year and continue your membership.
Monthly Cross-training cancels
We are sad to see you go but, Veronica K Ballet will do so without any fees or penalty! Your billing will stop after the current month concludes and you'll continue to have access up until billing stops. Please give 1-week notice if planning to cancel next month's subscription to avoid accidental billing. Veronica K Ballet will give 1 day grace period if you forget. You can cancel your monthly membership in the Wix App on your own in your account section.
Go into "my subscriptions" after signing into your account to manage this!
Females: Please wear hair in a bun or ponytail at all times to make sure it doesn't hit your face when working on turns.
Leotard and tights are recommended but, tight tanks and biker shorts are also acceptable! Please make sure you do not have baggy clothing on or else it is hard for your teacher to properly give you feedback. No offensive tee shirts with profanity, offensive symbols, or disturbing. Ballet flats recommended but, socks work too.
Males: Please wear proper dance wear that covers all private bodily parts. No baggy or lose clothing- this is only to ensure your teacher can give you proper corrections and feedback. Nothing that is considered revealing in nature. Dancer socks or male ballet shoes are acceptable. No tee shirts with graphics that may be considered offensive, disturbing, or profanity. Men must keep a shirt of some sort at all times.
Gender neutral: Please do what's comfortable for you! We do not discriminate against anyone here! We want to make all feel welcome but, must keep a traditional professional manner with dress for all cultures and persons to feel accepted.
All billing goes through Stripe or Paypal services and is not directly handled by anyone from Veronica K Ballet. This is to ensure maximum privacy of your accounts. Unless enrolled in monthly membership, no one from Veronica K Ballet will charge your account without prior authorization.
If you see a Wix charge unrelated to your membership, please contact your credit card provider because they may be fraud. All transactions from VKB will be labeled with our invoices and business name.
Content featured on Veronica K Ballet is protected by copyright and trademark laws by USPTO. Silhouette logo of Veronica herself is a registered trademark to Veronica K.
No written content or images are allowed to be used or reproduced on another's site for any purpose personal or commercial related without the written permission from Veronica K herself.
Violators will be prosecuted in the court of law if using media from Veronica K Ballet without permission.
Absolutely no portion of any program may be re-sold or copied and solicited on another's platform.
Photography copyrights to Liz Walker and editing to Veronica K.
No information of clientele/dancers will be shared with any other individuals. All account information and medical conditions will be kept private between trainer and client.
Veronica K will never share pictures of before and after progress unless explicitly stated by dancers/clients. No pictures or photos of minors will be used in commercial advertisements unless written and spoken consent is given by parental authorities.